+COVID-19

Burl’s Creek must comply with all Provincial mandates and the requirements of our local health unit. Exact conditions and requirements are pending developments leading up to the festival dates.

+Performance Area

ALLOWED:

• Small, collapsible umbrellas.
• Small towels, blankets.
• Lawn chairs capable of being folded and sufficient size to be contained within a 8’ by 5’ space with the other guests.
• Large folding chairs, loungers and zero-gravity chairs are not allowed.
• Service animals with documentation.
• Small bags, purses, and fanny packs, subject to inspection.
• Cell phones.
• Liquid sunscreen and cosmetic products – max 3oz/90ml.
• Prescription medication, provided the medications are in an identifiable prescription container and the individual has identification to associate them to the prescription.

PROHIBITED:

• No outside food or beverages including alcohol. Food and alcohol vendors will be on-site. (This is for the Performance Area ONLY. Please see Camping Area rules below.)
• No drugs and/or drug paraphernalia of any kind.
• No weapons of any kind and/or items that can be used as weapons, including wallet chains or spikes.
• No glass bottles.
• No glass of any kind.
• No coolers.
• No floating lanterns.
• No megaphones or air-horns.
• No large bags or backpacks.
• No marker pens and spray paint.
• No focus light beam devices, including laser pointers.
• No balloons, balls, frisbees, and/or any other projectiles.
• No skateboards, rollerblades, scooters, motorized vehicles etc.
• No fireworks, sparklers, and/or firecrackers.
• No animals – only service animals allowed with current rabies vaccination.
• No gang clothing and/or gang support shirts.
• No aerosol cans of any kind.
• No large umbrellas.
• No flyers/stickers/posters.
• No drones.
• No professional still cameras or recording equipment of any kind
• No water guns, water balloons, and/or any other kind of water projectile.

+Camping Area

General Rules:

• No exit/re-entry for vehicles parked on camping spaces. If you leave with your vehicle, it will not be allowed to re-enter.
• We ask you limit noise and respect other campers
• No fireworks, paper (floating) lanterns, incendiary devices or any type of explosive.
• No generators of any kind, except in the RV campgrounds, maximum 10 gallons of fuel. Battery packs are ok in tent camping. (Oro-Medonte fire reserves the right to alter any of these guidelines based on local bans and weather conditions)
• No amplified sound systems.
• No mudding or cruising around the campsite.
• Any person operating or riding in a motorized vehicle in the campgrounds or any roadway, which is not leaving is subject to immediate eviction from the event without refund.
• No drones or remote-controlled vehicles of any kind.
• No tiki torches or excessive amounts of fuel.
• Any items that can be used as a means to disturb the peace, endanger the safety of the crowd, and/or inflict damage to people and goods.
• Cooking appliances are to be used under the following conditions:
  • Must use propane as the primary fuel. Propane container must not exceed 1 pound. Max (3) 1 pound containers per campsite.
  • Only one (1) cooking appliance per campsite.
  • One meter (1m) of clearance must be kept around the appliance at all times.

Prohibited Activities in Campground:

• No glass beverage containers of any kind. Cans and plastic bottles only
• Any person operating or riding in a motorized vehicle in the campgrounds or any roadway, (except for use when leaving or entering for the day) is subject to immediate evacuation from the event without a refund.
• Any person found to be in possession of a weapon will be subject to a criminal investigation and immediately evicted from the event without a refund.
• Any person(s) found fighting or threatening other festival attendees or festival staff will immediately be evicted from the event without a refund.
• Persons will not be allowed to enter the main entertainment space if they are intoxicated.
• Any persons found selling or vending items of any kind will be evicted from the event without refund.
• No operating anything remote controlled, including drones.
• No open fires or flames.
  • Appliances may only be used from 7AM-2AM.
  • When in-use, appliances may not be left unattended.
• A maximum of 6 persons allowed per standard campsite.
• All vehicles and persons will be subject to search upon entering the grounds and prohibited items must be removed or surrendered.
• Motorcycles and golf carts are not permitted in the camping area. If you arrive with a motorcycle you must purchase a parking pass.
• No pets are allowed in the camping grounds or into the main entertainment area, with the exception of service animals with documentation.
• No drugs or drug paraphernalia.
• Any item that can be used as a weapon is strictly prohibited.
• No open flame, with the exception being small cooking appliances – propane only.

+Additional Rules & Regulations

• All sales are final.
• No refunds or exchanges. If you’ve purchased tickets and are affected by a COVID-related issue, please contact our ticketing department at [email protected] to discuss.
• Camping and concerts are rain or shine.
• Performers and lineup are subject to change without notice.
• Republic Live and Burl’s Creek Event Grounds are not responsible for lost, stolen or damaged material. It is recommended that you do not bring valuable items.
• Programming is subject to change without notice.

+Re-Entry Policy

Main Entertainment Area/Campgrounds: You are welcome to exit and re-enter the main entertainment area and/or campgrounds as much as you’d like. You will need to scan in and out each time using your event ticket.

Camping (Vehicles): For safety reasons, once a vehicle is parked in the campgrounds, it is not allowed to move within the campgrounds. Vehicles that choose to exit the campgrounds will not be allowed to re-enter.

+What kind of chair can I bring?

Lawn chairs must be capable of being folded and sufficient size to be contained within a 8’ by 5’ space with the other guests. Large folding chairs, loungers and zero-gravity chairs are not allowed.

+Is there accessible seating?

There are no specific areas for accessible seating though the seating areas are of sufficient size to contain a wheelchair, walker or similar items.

+Is there a smoking area?

Smoking is prohibited within the main performance area, except in designated areas. Campers are welcome to exit the performance area to smoke at their campsite but please be respectful of those around you.

+Is cannabis allowed?

All of our events are operated in accordance with the Smoke Free Ontario Act (SFOA). We encourage you to visit www.ontario.ca/page/cannabis-laws for more information regarding personal use and possession of cannabis.

+Are the events all-ages?

Yes! We encourage fans and music lovers of all ages to attend.

+Is the event cashless?

Yes, all tickets will be validated by an electronic bar code, using a touchless scanner. There will be no on-site box office purchases. Further, all on-site purchases will use Cashless / Contactless Payment methods, no cash transactions accepted.

+Are there ATM's on-site?

No, this event is cashless. There will be no cash accepted as a form of payment.

+Third party sales

DO NOT purchase passes from 3rd parties – only purchase through ticketmaster.ca. Counterfeit tickets will not be honoured, and the organizer will not be responsible for the promotion or sale of counterfeit tickets.

+Can I buy an event ticket for someone else?

Yes, in fact all tickets purchased will allow up to four patrons to access a seating area together. Please make sure you arrive together with your party to be seated.

+Can I purchase tickets in person?

Purchases will be online only, there will be no on-site box office purchases available.

+My question was not answered

If you have additional inquiries related to your ticket purchases, please contact [email protected]

Their support team is available Monday - Sunday, 9 a.m. to 9 p.m. CST
Please include in your email:
-The Name of your Event and City in the Subject Line
-Your 8-digit Order ID
-The last 4 digits of the card used to purchase
-The telephone number listed on your order
-A brief summary of how we can assist you

For all other inquiries please email us at [email protected]

+How are campsites assigned? Can I camp next to my friend?

All non-reserved campsites are assigned upon arrival on a first come first camped basis. You may not save spots for your friends. If you wish to camp beside another group, you MUST arrive together. There is one campsite per group/vehicle with a valid camping pass. Burl’s Creek reserves the right to relocate campers to a substituted site, or area, if necessary. Please note that camping maps only provide an approximate location of campsites.

+When does camping open?

Our campgrounds will open at 10am on the day of the first show.

+Is parking included with my campsite?

Yes. Each Tent campsite offers parking for one (1) regular sized vehicle (smaller than a 12-passenger van). Each RV site offers parking one (1) steering wheel* on site.

Example:

One (1) “A, B or C” class motorhome, truck bed camper, etc.

OR

One (1) vehicle plus One (1) towed unit (tent trailer, pop-up         trailer, travel trailer or 5th wheel trailer)

If you require additional parking spaces OR need to exit and re-    enter throughout the weekend, please purchase a 4-Day Parking Pass here (Overnight parking included).

+Can I have more than one tent on my campsite?

Yes, you will be allowed to have more than one tent on your site. Everything, including all tents and the one vehicle, must fit within your designated camping area.

+If I don’t have an event ticket, am I allowed to camp for the weekend?

Yes, you are not required to purchase an event ticket to camp, but you MUST purchase a campsite and not exceed limits per site.

+How many people does a tent site hold?

Campsite prices are per campsite for the entire event and NOT per person. One tent site can have up to 6 people.

+Is there hydro available for tent sites?

No. We do not allow generators of any kind, except in the RV campgrounds. Battery packs are ok in tent camping.

*Oro-Medonte fire reserves the right to alter any of these guidelines based on local bans and weather conditions

+Are there showers?

No, but there are water filling stations and we encourage patrons to bring portable shower bladders if they wish to shower.

+Can I enter the campgrounds if I am getting dropped off?

Yes, please review the site map for drop off locations.

+Are generators allowed in RV camping?

Generators are permitted with RVs. There is a 5 KW limit with 10 gallons of fuel permitted. Propane tanks are permitted as long as attached to RV and do not exceed 20 pounds.

+Do I need an RV to claim an RV campsite?

Yes. RV campsites MUST have an RV located on the site. RV’s are defined as anything larger than a 12-passenger van. This includes travel trailers, 5th wheels, tent trailers, pop-up trailers, truck bed campers, Class A, B or C Motorhomes and buses.

+Can someone drop off my RV for me?

If you need assistance parking your RV you will be permitted to have someone drive it in and drop it off for you. The person dropping off the RV must have the RV camping pass.

Ensure the drop off vehicle also adheres to the prohibited items as it will be involved in the same security checks.

When the pick-up person arrives on to remove the RV, they will need to meet you at the gate to escort them in. Please let security at the gate know they are there to pick up a trailer, and they will be able to return to your site, with you, to assist.

+Can I set up a tent on my RV campsite?

Yes, RV sites are permitted to setup a tent on their site so long as everything, RV, tent, and vehicle fits within the designated camping area.

+Will there be pump outs and water fill-ups for RVs?

Yes, there will be pump trucks patrolling the RV camping grounds daily. Pricing is available on site.

+Do you have hotel packages?

At this moment, we do not offer any hotel packages. Please check back for any updates!

+How do I park at the event?

For single day parking passes will be sold on site, (debit and credit only). You are welcome to leave your vehicle overnight until 10AM the following day.

+How far is parking from the performance area?

The walk is approximately 500 metres to the entertainment gates.

+General alcohol rules

• NO GLASS OF ANY KIND. Alcohol contained in a glass containers is not allowed.
• Persons will not be allowed to enter the entertainment space if they are excessively intoxicated or pose a threat to themselves or others. Persons found to be intoxicated in the entertainment space will be escorted outside of the security gates.
• Don’t drink and drive. Please use carpools, taxi, Uber or other methods if you plan to drink.

+Can I bring alcohol into the performance area?

There is NO outside alcohol allowed into the performance area.

+How much alcohol can I bring in?

We will not limit the quantities of aluminum cans or plastic containers. All glass bottles are strictly prohibited. No Underage Drinking Permitted

+Are there medical/ emergency services on-site?

Yes, The safety and wellbeing of our fans is our top priority. Medical, Security and Emergency Services staff are on site throughout the entire weekend. If you require attention please go to the medical tents or ask security or staff for the nearest location.

+Can I bring prescription medication?

Prescription medication is permitted on the grounds, under the following conditions:

• It must be presented to security upon arrival in the original prescription bottle.
• Guest must have photo ID that matches the name on the prescription.
• During the shows, it is suggested to only bring what you require for each trip into the main entertainment area.

+Are service animals permitted?

Certified service animals that are trained to assist an individual with an accessibility are allowed. Service animals must be under the control of their owner at all times. They must remain on-leash and next to their owner at all times.

Pets and other animals are not allowed on the festival grounds and in the camping areas.

+Are there accessible restrooms?

All restroom areas use portable toilets. There are accessible facilities available.

+Accessibility Information

If you require more information about accessibility at Burl’s Creek, please email [email protected]